We are looking for an
E-Commerce & Marketplace Operations Executive to manage the day-to-day operations of our e-commerce store and marketplaces, including
Zid, Amazon, Trendyol, and other sales channels.
The role will be responsible for the full order lifecycle — from receiving and processing orders to fulfillment, shipping, delivery, inventory coordination, and resolving operational issues.
The ideal candidate should be highly organized, hands-on, and capable of coordinating effectively between the warehouse, branches, customer service, marketplaces, and logistics partners.
Requirements
Key Responsibilities
E-Commerce & Order Fulfillment
- Manage and monitor daily orders through the Zid Dashboard
- Review and process incoming orders and ensure they are ready for fulfillment
- Manage the complete order lifecycle from order receipt to picking, packing, shipping, and delivery
- Coordinate Picking, Packing & Order Fulfillment with the warehouse team
- Monitor pending and delayed orders and take immediate action to resolve issues
- Handle operational issues related to missing items, incorrect orders, cancellations, exchanges, and returns
- Ensure orders are processed and shipped within the required turnaround time
Marketplace Operations
- Manage daily operations across Amazon, Trendyol, and other marketplaces
- Process and monitor marketplace orders according to each platform's requirements and SLA
- Ensure order and shipment statuses are updated accurately
- Monitor marketplace cancellations, returns, delayed orders, and fulfillment issues
- Coordinate inventory availability across the website and marketplaces
- Identify and resolve operational issues that may negatively impact marketplace performance
- Coordinate issues related to SKUs, barcodes, product mapping, and inventory synchronization
Inventory & Branch Coordination
- Monitor inventory availability across the e-commerce store and marketplaces
- Coordinate with the warehouse and branches to ensure stock availability
- Manage and follow up on stock transfers and replenishment between the warehouse and branches
- Monitor low-stock and out-of-stock items and escalate when replenishment is required
- Identify and resolve discrepancies between physical and system inventory
- Ensure accurate SKU and barcode mapping across all sales channels
Shipping & Logistics Operations
- Manage daily operational coordination with courier and logistics partners
- Ensure orders are assigned to the appropriate shipping provider
- Monitor AWB creation, shipment pickup, delivery, and shipment status
- Follow up on delayed, failed, or returned shipments
- Coordinate with couriers, warehouse, and customer service teams to resolve delivery issues
- Monitor recurring shipping problems and escalate them when required
Operations Control & Reporting
- Ensure accurate and timely order status updates across all systems and marketplaces
- Conduct daily follow-ups on pending, delayed, and exception orders
- Coordinate between E-Commerce, Marketplaces, Warehouse, Branches, Customer Service, and Logistics
- Prepare operational reports covering order fulfillment, delays, cancellations, returns, and operational errors
- Identify recurring operational issues and implement corrective actions
- Recommend process improvements and automation opportunities to increase efficiency and reduce manual work
Requirements
- 2-4 years of experience in E-Commerce Operations, Marketplace Operations, Order Fulfillment, or a similar role
- Hands-on experience in order processing, inventory management, fulfillment, and logistics operations
- Experience with Zid is highly preferred
- Experience with Amazon Seller Central and other marketplaces is preferred
- Good understanding of Order Fulfillment, Inventory Management, and Marketplace Operations
- Familiarity with SKU management, barcodes, inventory synchronization, and stock transfers
- Good knowledge of Excel / Google Sheets
- Strong organizational, follow-up, and problem-solving skills
- Ability to manage a high volume of orders and coordinate across multiple teams
- Strong attention to detail and ability to take ownership of daily operations
Key Performance Indicators (KPIs)
- On-Time Fulfillment Rate
- Order Accuracy
- Marketplace SLA Compliance
- Pending & Delayed Orders
- Order Cancellation Rate
- Inventory Accuracy
- Stock Availability
- Return & Failed Delivery Rate
- Issue Resolution Time
- Overall Operational Efficiency
