E-Commerce & CRM Specialist

Company Description

Founded in 2013, Watchify is dedicated to providing only the finest watches, meticulously selected through rigorous research, hands-on experience, and customer feedback. Each product is held to the highest international standards, ensuring exceptional quality, durability, and performance. With a commitment to pushing the boundaries of excellence, Watchify has built a strong reputation for delivering both luxury timepieces and unparalleled customer experiences. Watchify's passion for quality and craftsmanship has fostered a loyal customer base, making us a trusted name in the luxury watch industry.

Role Description

• E-commerce & Website Management:

Manage product listings and updates on the website, including pricing and promotions. Ensure all product details and stock availability are accurate and aligned with operations.

• Marketing & Social Media Content:

Create and craft social media content, calendar, and promotional campaigns. Ensure website promotions and product launches are aligned with marketing activities.

• CRM & Customer Retention:

Plan and execute customer retention initiatives such as social media offers, email or WhatsApp campaigns, and repeat purchase promotions. Help maintain the customer database and identify opportunities to improve customer loyalty.

• Order Management Operations:

Assist the operations team with order tracking, shipment follow-ups, and inventory updates when needed. Support operational tasks to help maintain smooth order processing and customer experience.

• Customer Communication:

Assist in resolving complex customer cases and issues in a professional, solution-oriented manner, and assist in responding to customer inquiries through phone calls, chat, or email when needed.

• Reporting & Insights

Prepare simple reports on product performance, customer behavior, and campaign results. Share insights that help improve sales performance and customer retention.

Qualifications

• Experience: 12 years in e-commerce, digital marketing, CRM, or related fields (fresh graduates are welcome if highly committed).
• Languages: Good English and Arabic communication skills (written & spoken).
• Tech-Friendly: Comfortable using basic tools like Google Sheets, WooCommerce dashboard, and communication software (WhatsApp Business, email support, etc.).
• Commitment: Very strong sense of responsibility and follow-through.
• Commercial Mindset: Interest in understanding product performance, customer preferences, and what sells best.
• Organizational Skills: Ability to manage multiple tasks, prioritize, and work efficiently under pressure.
• Punctuality & Reliability: Must follow timelines, meet deadlines, and ensure smooth daily operations.