E-Commerce Key Account Manager

Position Snapshot

Title: E-Commerce Manager

Location: Dubai, UAE

Position Type: Full Time

Department: Commercial

What Will Your Day Look Like

Your day revolves around driving digital growth for the Snacks portfolio across all e-commerce channels. You will define and execute the digital sales strategy, working closely with key platforms such as pure players, quick commerce, and brick-and-click partners to strengthen revenue, visibility, and market share. You'll manage Joint Business Plans, optimize the digital shelf through strong content and merchandising, and monitor sales performance, conversion rates, and ROI to ensure targets are achieved.

How Will You Make an Impact

• Drive annual revenue and market share growth across all e-commerce and quick commerce platforms.
• Deliver strong Joint Business Plan (JBP) outcomes and achieve Net Sales Value (NSV) targets.
• Improve digital shelf performance, including share of search, content accuracy, and product visibility.
• Optimize pricing, promotions, and competitiveness across platforms to improve conversion rates.
• Maximize Return on Ad Spend (ROAS) and ensure efficient retail media investments.
• Reduce out-of-stock rates and improve fill rates through strong supply chain coordination.
• Achieve monthly sales and collection targets with accurate forecasting and performance tracking.
• Strengthen execution during online events and product launches to drive incremental sales.
• Leverage data and shopper insights to continuously refine strategy and improve performance.

Education and Experience

• Education: Bachelor's degree in Business, Marketing, Digital Business an MBA is highly preferred.
• Experience: 68 years of experience in a similar role as an E-Commerce Key Account Manager within the FMCG sector and Minimum 23 years of experience in a managerial capacity.

Technical Skills

• Strong understanding of major e-commerce platforms (Amazon, Noon, Q-Commerce platforms, Brick-and-Click partners).
• Hands-on experience with Amazon Vendor Central / Seller Central and Noon Backoffice.
• Digital shelf management (content optimization, SEO, A+ content, share of search).
• Retail media and performance marketing knowledge (ROAS, CAC tracking).
• Sales forecasting and demand planning coordination.
• Data analysis and reporting (conversion rates, sell-through, stock availability, pricing competitiveness).
• Proficiency in Excel and data analytics tools.
• Understanding of supply chain metrics (fill rate, OOS management, order fulfillment).

Grow with Agthia For the Better

Agthia Group is one of the region's leading Food & Beverage companies, with a growing international footprint. We are a publicly listed company on the Abu Dhabi Securities Exchange (ADX) and part of ADQ, one of region's largest holding companies.

Rooted in Abu Dhabi since 1978, we've grown into a global presence, operating in countries including the UAE, Saudi Arabia, Kuwait, Oman, Egypt, Turkey, and Jordan. We've built a diverse portfolio of over 35 market-leading brands across Water & Food, Snacking, Protein & Frozen, and Agri-Business touching the lives of millions of consumers in more than 65 global markets. With sustainability at the core of our innovations, we've pioneered several world-first products, setting new benchmarks in industry and meeting the evolving needs of communities worldwide.

Over 12,000 people from more than 67 nationalities are at the heart of shaping our purpose driven future, supported by an agile environment which encourages collaboration, creativity, and the freedom to make a real difference. With a competitive benefits package, genuine opportunities to advance, and a focus on continuous learning and development, we're committed to supporting your growth as we work together to deliver excellence For the Better.

Join us and be part of a team that's not just shaping the future of food and beverage but also making a meaningful impact on the world. Together, let's grow For the Better.