Job scope
To own and grow digital revenue and customer experience across Amiri Gate's e-commerce and marketplace platforms, ensuring scalable, secure, and premium digital journeys.
Key Responsibilities
Digital Revenue Ownership
- Own and grow digital revenue across B2C, B2B, and B2B2C channels.
- Drive conversion rate, average order value, and repeat purchase for premium services.
Marketplace & Platform Management
- Manage the operation and continuous enhancement of Amiri Gate's multi-service digital marketplace.
- Work closely with technology partners to ensure platform stability, scalability, and performance.
Product, Content & Pricing Management
- Manage digital product listings, availability rules, pricing logic, and service descriptions.
- Ensure content reflects premium brand positioning and service clarity.
Pricing, Yield & Inventory Control
- Implement dynamic pricing, promotions, blackout rules, and yield strategies.
- Ensure alignment with supplier contracts and commercial margin targets.
Payments, UX & Conversion Optimization
- Oversee payment gateway integrations, checkout flows, invoicing, and fraud prevention.
- Continuously optimize UX, speed, and conversion across devices.
Channel Integrations & Partnerships
- Enable integrations with banks, OTAs, loyalty programs, concierge platforms, and corporate booking tools.
- Support white-label, co-branded, and API-based distribution models.
Data, Analytics & Reporting
- Track and analyze digital KPIs and customer behavior.
- Provide insights and recommendations for continuous optimization.
Customer Journey Management
- Ensure seamless end-to-end digital experience from booking to service fulfillment.
- Coordinate with operations and customer support to resolve digital booking issues.
Innovation & Scalability
- Identify and launch new digital products, features, and growth initiatives aligned with the roadmap.
Key KPIs
- Digital Revenue Growth
- Conversion Rate
- Repeat Purchase Rate
- Platform Uptime & Page Load Speed
- Payment Success Rate
- Cost per Acquisition (CPA)
- Customer Satisfaction (Digital NPS)
