Our client, a sports retail company in Dubai is looking for an E-Commerce Manager. The successful candidate will be responsible for managing the company's e-commerce operations, optimizing the online customer journey, driving revenue growth, and ensuring a seamless shopping experience across all digital platforms. This role requires strong commercial acumen, expertise in e-commerce platforms, and close collaboration with marketing, merchandising, customer service, and logistics teams
Key Responsibilities:
E-commerce Operations & Website Management
- Manage the day-to-day operations of the online store and marketplace channels.
- Maintain product catalogs, listings, descriptions, pricing, promotions, and inventory accuracy.
- Ensure website functionality, performance, and user experience are optimized for conversion.
- Coordinate with IT and external vendors on platform enhancements and technical issues.
Merchandising & Sales Performance
- Develop and execute digital merchandising strategies to maximize online sales.
- Monitor product performance, stock availability, and seasonal campaigns.
- Manage pricing strategies, promotional offers, discount campaigns, and loyalty programs.
- Analyze sales performance and customer behavior to identify growth opportunities.
Customer Experience & Order Fulfillment
- Oversee online order processing and ensure timely fulfillment and delivery.
- Collaborate with logistics and warehouse teams to maintain service levels.
- Monitor customer service performance and resolve escalated customer issues.
- Identify opportunities to enhance customer satisfaction and retention.
Digital Marketing & Analytics
- Work closely with the marketing team to drive traffic, engagement, and conversions.
- Support SEO, SEM, email marketing, social media, and paid digital campaigns.
- Track key performance indicators (KPIs) including conversion rates, traffic, AOV, ROAS, and customer acquisition costs.
- Generate regular reports and provide insights to improve commercial performance.
Stakeholder Management
- Collaborate with merchandising, marketing, operations, customer service, and logistics teams to ensure alignment of e-commerce initiatives.
- Manage relationships with external agencies, technology partners, and service providers.
- Stay updated on industry trends, emerging technologies, and competitor activities.
Qualifications & Experience
- Bachelor's Degree in Business, Marketing, E-commerce, Digital Commerce, Retail Management, or a related field.
- 4-7 years of experience in e-commerce management, preferably within retail, sportswear, fashion, lifestyle, or consumer brands.
- Proven experience managing online stores and driving digital sales growth.
- Hands-on experience with Shopify, Magento, WooCommerce, or similar e-commerce platforms.
- Strong understanding of online merchandising, digital marketing, and customer acquisition strategies.
- Experience working with web analytics tools such as Google Analytics and reporting dashboards.
Must
- Experience in sports retail, sporting goods, activewear, footwear, or lifestyle brands.
- Exposure to UAE/GCC e-commerce markets and consumer behavior.
- Understanding of omnichannel retail strategies and marketplace management.
