What You'll Do:
- Lead and manage a team of telesales representatives to achieve renewal conversion targets and KPIs.
- Monitor team performance and ensure consistent execution of renewal sales strategies.
- Provide coaching and regular feedback to improve team members communication skills, call quality, and sales effectiveness.
- Analyze student learning progress and customer data to support the team in offering tailored renewal solutions.
- Handle escalated customer concerns and ensure a high level of satisfaction throughout the renewal process.
- Organize daily huddles, track team metrics, and drive continuous improvement in processes and outcomes.
- Collaborate with other departments (e.g., Academic, Customer Support) to optimize the customer journey and drive student retention.
- Report team and individual performance to management with recommendations for improvement.
Requirements:
- Minimum 5 years of experience in telesales, sales or any related field, including 2 years in a leadership or supervisory role.
- Professional proficiency in English in both writing and speaking.
- Strong leadership and coaching skills, with the ability to lead by example.
- Target-driven, with a solid understanding of sales strategy and customer lifecycle management.
- Excellent communication, problem-solving, and team management abilities.
Other benefits & highlights:
- Social & medical insurance (individual, not family-covered)
- Vacation: 21 days per year
- On-the-job training provided
Work hours :
- Sunday - Thursday: 12 PM - 9 PM (breaks: 2:45 PM - 3 PM, 5 PM - 6 PM)
- Saturday: 12 PM - 4 PM (breaks: 12:45 PM - 1 PM)
Work location:
Cairo, Egypt
Address:
7th-9th Floor, Double View Business center,Street 293, New, Maadi, Cairo Governorate 12468
https://maps.app.goo.gl/dnpFh1YYFknH2iQG8
