Job Purpose
Orascom Hotel Management is looking for an E-Commerce Coordinator with experience in online distribution channels. The department covers 25 properties cross destinations (El Gouna, Taba Heights, Oman, Montenegro, Switzerland)
Key Responsibilities
1. Online Booking & Channels
- Create and update room types, rate plans, packages, and promotions online.
- Ensure online travel sites (OTAs, IBE) display correct availability and pricing.
- Verify that our booking systems (PMS, SynXis, OPERA, SiteMinder) are fully synced with online channels.
- Maintain cancellation policies and restrictions during peak periods.
- Monitor and resolve rate discrepancies across all online channels.
- Ensure timely processing and payment of invoices.
2. Content Management
- Upload and maintain high-quality photos, room details, and hotel information.
- Assist in designing and promoting special offers and packages for online sales.
3. Reporting & Analysis
- Prepare weekly and monthly e-commerce production reports.
- Monitor booking trends and provide recommendations to improve online sales.
4. Teamwork & Support
- Collaborate with Front Office, Reservations and Revenue teams to ensure accurate information.
- Assist in troubleshooting issues related to online bookings or content updates.
Requirements
- Location: El-Gouna; candidates must be able to relocate.
- Bachelor's degree in hospitality, Marketing, or Business is preferred.
- Fluent in written and spoken English.
- Highly computer literate: expert in Excel, quick learner of new technologies and software.
- Self-motivated, adaptable, and detail oriented.
- Excellent communication and organizational skills.
- I am willing to learn and work collaboratively as part of a team.
