Ecommerce Manager

Are you a hands on ecommerce operator who has launched a Shopify site in the GCC and can tell a founder exactly how you would take a brand into Saudi Arabia, not just what should be done

A premium personalised baby and children's gifting brand, shipping around 600,000 orders and over a million personalised items a year with concessions in leading European department stores, is launching in the UAE. Its first regional concession opens in Abu Dhabi this month, with a UAE website and marketplace range to follow. They need their first hire on the ground to get the business live online and then scale it across the GCC.

This is an ecommerce and CRM role, not an operations role. You own the website, the marketing and the customer data. You will not run stores or a warehouse.

What's in it for you:

• First hire on the ground, building a regional business from launch rather than inheriting one
• Direct reporting line to the Founder and CEO, with day to day support from established UK buying, CRM and tech teams
• A proven brand with a strong UK customer base and a ready made retail presence to feed your CRM
• A clear path to lead a regional team as revenue builds
• Competitive salary, UAE employment visa and health insurance
• 25K AED + Benefits

What you'll be doing:

• Launching the UAE Shopify site with the UK tech team, covering localised range, pricing, content, payments and delivery promise
• Scaling online into Saudi Arabia, Bahrain, Kuwait and the wider GCC, working through each market's shipping, duties and compliance
• Briefing and challenging the paid media agency on spend and returns by market across Meta, TikTok, Snapchat and Google
• Owning the email calendar and CRM in Klaviyo, localised for Ramadan, Eid and National Days
• Visiting the Abu Dhabi store regularly to make sure customer details are captured, then turning those customers into repeat online buyers
• Acting as first point of contact with the Jebel Ali Free Zone 3PL when orders go wrong, and reporting weekly trading against plan by market with clear calls on next steps

What we need:

• 5+ years in ecommerce or digital marketing, with at least 3 years in the UAE or wider GCC
• Hands on Shopify experience, ideally having launched or relaunched a site yourself
• Experience selling cross border into Saudi Arabia and other GCC markets, with a real understanding of how shipping, payments and compliance differ
• A track record of managing a performance marketing agency against clear return targets, and of CRM and email work where you can quote list growth and revenue numbers
• A strong grasp of unit economics, including CAC, AOV, margin and LTV
• Based in the UAE,