Ecommerce Manager

Mai Dubai is seeking a commercially driven E-Commerce Manager to take full ownership of the company's E-Commerce business, with end-to-end accountability for P&L, revenue growth, profitability, and operational performance. The role will lead the E-Commerce strategy, strengthen marketplace partnerships, expand digital sales channels, and deliver sustainable business growth aligned with the company's commercial objectives.

Key Responsibilities:

• P&L Ownership: Take full accountability for E-Commerce revenue, profitability, budgets, forecasts, margins, and overall business performance.
• Business Strategy: Develop and execute the E-Commerce growth strategy, annual business plans, and channel expansion initiatives.
• Marketplace Management: Lead strategic accounts including Talabat, Noon, Careem, Kibsons, Amazon Seller Central, and other digital platforms.
• Commercial Negotiations: Own pricing, margins, commissions, promotional investments, commercial agreements, and joint business plans.
• Sales & Profitability Growth: Drive customer acquisition, conversion, retention, product assortment, pricing optimization, and promotional ROI.
• Performance Management: Monitor KPIs, analyze sales and financial data, and implement initiatives to improve revenue, margins, and operational efficiency.
• Cross-Functional Leadership: Collaborate with Sales, Trade Marketing, Finance, Supply Chain, and IT to ensure effective execution, product availability, and customer experience.
• Market Development: Identify new platforms, business opportunities, and competitive trends to strengthen Mai Dubai's digital presence.
• Leadership & Reporting: Lead the E-Commerce team, manage key projects, and present business performance and strategic recommendations to Senior Management

Qualifications & Experience:

• Bachelor's degree in Business, Marketing, Commerce, or a related field; a Master's degree is an advantage.
• 8–12 years of FMCG experience, including 5–7 years in E-Commerce and marketplace management.
• Proven track record in managing E-Commerce business performance, commercial negotiations, and preferably full P&L ownership.
• Strong knowledge of Talabat, Noon, Careem, Kibsons, Amazon Seller Central, and other relevant platforms.
• Proficiency in SAP, advanced Excel, PowerPoint, and commercial performance analytics.
• Strong financial acumen, strategic thinking, leadership, and stakeholder management skills.