At Fine Hygienic Holding, we're committed to delivering exceptional customer experiences through operational excellence and innovation. We're looking for an organized and proactive E-Commerce Sales Support Specialist to support our growing e-commerce business by ensuring the seamless execution of customer orders and coordinating with cross-functional teams to deliver outstanding service.
What You'll Do:
As an E-Commerce Sales Support Specialist, you will play a critical role in supporting the daily operations of our e-commerce business. Your responsibilities will include:
- Coordinate the end-to-end processing of customer orders to ensure timely and accurate fulfillment.
- Monitor order status and proactively follow up with internal stakeholders to ensure on-time delivery.
- Work closely with Sales, Customer Service, Supply Chain, and Logistics teams to resolve order-related issues and ensure a seamless customer experience.
- Prepare and maintain sales reports, order trackers, and operational dashboards to support business performance and decision-making.
- Provide administrative and operational support to the E-Commerce Sales team, including maintaining sales documentation and records.
- Respond to internal inquiries related to order status, customer requests, and operational processes in a timely and professional manner.
- Escalate operational issues where appropriate and support the implementation of effective resolutions.
- Assist in identifying opportunities to improve operational processes and enhance overall efficiency.
- Ensure compliance with internal procedures and service level agreements (SLAs) throughout the order management process.
What You'll Need:
- Bachelor's degree in Business Administration, Commerce, Marketing, Supply Chain, or a related field.
- 2–3 years of experience in Sales Support, Sales Operations, E-Commerce Operations, Customer Operations, or Order Management, preferably within the FMCG industry.
- Experience coordinating customer orders and working with cross-functional teams.
- Strong analytical and organizational skills with excellent attention to detail.
- Proficiency in Microsoft Excel and Microsoft Office applications.
- Experience working with ERP systems (Oracle or similar) is an advantage.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks, manage multiple deadlines, and thrive in a fast-paced environment.
- A proactive mindset with strong problem-solving and coordination skills.
You'll Love This Job If You Are:
- Customer-focused and committed to delivering a great experience.
- Organized, detail-oriented, and able to manage multiple priorities.
- A proactive problem solver who enjoys working across teams.
- Data-driven and always looking for ways to improve processes.
- Eager to learn, grow, and build a career in e-commerce operations within a leading FMCG organization.
