About the Client
Our client is a global leader in EDI & API automation solutions, committed to helping customers exchange data effortlessly and reliably. With a focus on human connection, they simplify complex integrations and EDI compliance, making global data communication more efficient for businesses of all sizes.
Role Overview
We are looking for a Bilingual Project Manager (French & English) to join our client&aposs dynamic Implementation Team. You will serve as the primary point of contact between the client and all stakeholders for assigned implementation projects, ensuring smooth execution and successful delivery.
This role requires excellent communication, organizational skills, and a strong understanding of IT project management processesespecially within EDI environments.
Key Responsibilities
- Lead and manage EDI implementation projects from initiation to completion.
- Act as the trusted partner and main point of contact throughout the implementation lifecycle.
- Collaborate with clients to understand their goals and manage expectations through consistent communication.
- Coordinate with internal and external teams to deliver integration solutions on time.
- Conduct project kickoff meetings and ongoing status updates with stakeholders.
- Maintain detailed records and updates in the Project Management Tool.
- Investigate and troubleshoot issues with internal teams, ensuring accurate communication back to clients.
- Oversee User Acceptance Testing (UAT) to validate successful deployment.
- Provide ongoing value and strategic guidance to clients through regular check-ins.
- Represent the voice of the customer internally to continuously improve services and solutions.
- Educate clients on software capabilities and EDI document tracking.
- Enforce project and service quality standards aligned with organizational best practices.
- Build and maintain strong working relationships with all project stakeholders.
- Ensure operational follow-up and post-implementation support where needed.
Qualifications & Skills
- Bilingual proficiency in French and English (written and spoken) a must.
- Minimum 1 year of IT project management experience.
- Experience in EDI implementation is a strong asset.
- Familiarity with ERP systems such as Microsoft Dynamics and SAP Business One.
- Project Management Certification (e.g., PMP) is a plus.
- Exceptional communication and interpersonal skills.
- Strong problem-solving mindset and attention to detail.
- Ability to manage cross-functional teams and multiple concurrent projects.
- Customer-centric with a proactive, result-oriented attitude.
- Proficiency with Project Management tools (e.g., Jira, Asana, or similar).
Why Join FlairsTech
At FlairsTech, you&aposll have the opportunity to work with a passionate team that supports innovation, collaboration, and personal growth. Join us in delivering cutting-edge integration solutions with a human touch and make a meaningful impact on clients around the globe.
How to Apply
If you&aposre an organized, motivated, and bilingual Project Manager ready to take on global integration challenges, we want to hear from you! Submit your resume and cover letter outlining your relevant experience.
