ELV Services Supervisor

Company Description Advanced Computer Technology (ACT), established in 1988, is a leading technology services and solutions provider in Egypt with a strong regional presence. The company has grown from a traditional ICT system integrator into a services-led, industry-focused technology partner. ACT delivers intelligent solutions across hospitality, enterprise, and telecom sectors, helping organizations improve performance and accelerate digital transformation. With a team of over 500 professionals, ACT emphasizes innovation, customer-centricity, and service excellence. The company is focused on enabling sustainable growth for its clients through reliable, future-ready technology solutions.

Role Description

• Accountable for project delivery, ensuring high profitability, customer satisfaction, and hands-on technology training for clients.
• Project Implementation: Plan and execute project implementation phases, conduct SLA assessments, review Scope of Service (SOS).
• Leadership & Development: Assign tasks, monitor team performance, and build skill matrices/certification plans to foster continuous team growth.
• Technical Supervision: Participate in project kick-offs, monitor system performance, handle complex troubleshooting, and manage vendor/partner relations.

Qualifications

• Candidates should possess strong Supervisory Skills to lead technical teams, allocate tasks, and monitor performance.
• Candidates should possess Customer Service and Customer Satisfaction skills to manage client expectations and maintain positive relationships.
• Candidates should possess Training capabilities to coach team members and support knowledge transfer on ELV systems and procedures.
• Candidates should possess effective Communication skills for clear coordination with clients, internal stakeholders, and field teams.
• Relevant experience in ELV systems ( CCTV, access control, fire alarm, network infrastructure,Milestone, KNX, Hikvision, Dahua, Access Control and Fire Systems.) and on-site project supervision.
• Diploma or bachelor's degree in engineering, telecommunications, electronics, or a related technical field is preferred.
• Ability to read technical drawings, use diagnostic tools, and apply relevant standards and safety regulations.
• Strong organizational skills, attention to detail, and the ability to work under time constraints in a fast-paced environment.
• Experience: 5 to 7 years of relevant work experience in ELV systems and service supervision.