Employee Benefits Specialist

Role Overview

Manage a key corporate account end-to-end, including Level 1 claims handling, endorsements, client servicing, and financial coordination. Act as the single point of contact (SPOC) and ensure efficient on-site support and service delivery.

Key Responsibilities

Claims & Endorsements

• Handle Level 1 claims processing (reimbursements, approvals, basic validations)
• Manage benefit & network queries (calls/emails)
• Process endorsements (additions, deletions, category changes)
• Coordinate with insurers/TPAs and ensure SLA adherence

Client Servicing

• Act as primary SPOC for all client queries handling high-volume interactions (calls, emails, walk-ins)
• Provide benefits and network guidance

Financial Coordination

• Manage invoice & statement reconciliation
• Coordinate with client and internal finance teams and follow up on payments

Operations & Ownership

• Manage daily workload across claims, endorsements, and queries ensuring accuracy, reporting, and process efficiency

This is NOT a HR role. This is an operations role.

Experience: 1-2 years

Salary : AED5000

Work Location : Jebel Ali