The Employee Relations Manager is responsible for executing employee relations and payroll-related activities assigned by the Senior Manager - Compensation & Employee Relations. The role supports the consistent application of internal policies, conduct standards, payroll controls, and governance frameworks, ensuring accurate documentation, confidentiality, and operational discipline across employee relations and payroll interfaces.
Operating as a senior individual contributor, the role manages ER cases, supports investigations, coordinates payroll inputs (including GPSSA), and contributes to reporting, audits, and digital process improvements.
Strategic Responsibilities
Support the execution of the organization's Employee Relations framework, policies, and procedures
Ensure consistent and fair application of ER processes across all departments
Contribute ER data, case insights, and trend analysis to support management reporting and governance reviews
Support digitalization, automation, and AI-enabled enhancements within employee relations processes
Core Responsibilities
Employee Relations
Execute assigned employee relations cases, including grievances, conduct issues, investigations, and performance-related matters
Collect information, conduct interviews, prepare case documentation, and draft summaries for review and approval
Maintain accurate, confidential, and audit-ready ER records in line with internal governance standards
Apply ER policies consistently and support updates and version control as directed
Payroll & GPSSA Support
Support payroll operations by validating ER-related payroll inputs such as disciplinary actions, unpaid leave, deductions, recoveries, and final settlements
Coordinate GPSSA-related employee data updates, changes, and documentation in collaboration with Payroll and HR Operations
Support reconciliation of payroll exceptions arising from ER actions or employee status changes
Ensure payroll-related documentation linked to ER cases is complete, accurate, and properly approved
Reporting & Governance
Maintain ER and payroll trackers, logs, and case records
Prepare periodic reports on ER cases, trends, and payroll-related ER impacts
Support internal audits, governance reviews, and management reporting through accurate documentation and timely responses
Digital & Systems Support
Use HRIS, payroll systems, and ER case management tools to execute assigned activities
Support HR chatbot content and digital workflows related to ER and payroll processes
Participate in automation and system enhancement initiatives affecting ER and payroll interfaces
Requirements
Education & Qualifications
Bachelor's degree in Human Resources, Finance, Business Administration, or a related field
