End User Support Engineer- Arabic Speakers

We have a new opportunity for the role 'Desktop support engineer' with one of our client. Interested candidates share me your updated resume to [Confidential Information].

Role: Desktop support engineer

Duration: 1 yr ext (long term)

Nationality: Arabic nationality preferred

Client location: Abu Dhabi

FYI: - Drivers license (MANDATORY)

Good knowledge of desk side operations+ Networking part as well.

The client is asking questions related to new architecture (meeting rooms, health checks, asset management, patching, O365 operations etc)

Experience/Knowledge:

At least 4 years of experience in setting up the IT helpdesk along with technical support based on ITIL best practices guideline.

Excellent technical knowledge of pcs and desktop hardware.

Working technical knowledge of current protocols, operating systems and standards.

Ability to operate tools, components and peripheral accessories (DOT Matrix, Network, MFP and ID Card Printers).

Software and Hardware Troubleshooting

Able to operate effectively in a team environment with both technical and non-technical team

members

Able to operate with minimal supervision

Able to manage time effectively, set priorities appropriately, schedule calls

Able to maintain professional demeanour under stress

Able to operate within customer standard operating procedures.

Skills Essential:

Working knowledge of below list of Manage Engine Tools Set

- Manage Engine Desktop Central Enterprise Edition 9.0,

- Manage Engine OS Deployer 4.0,

- Manage Engine Mobile Device Management,

Microsoft Windows 2008/2012 Terminal Server.

Knowledge of asset discovery tools e.g. Lansweeper, Altiris, SCCM

Ability to operate and support Blackberry and IPAD.

Windows XP, Windows 7/8, Windows 2000/2003/2008 experience

AD, Exchange 2007/2010/2013 experience

Good communication (both verbal and written) skills

Interested candidates send me your Cv along with below details:

Expected salary:

Visa/ Work Permit:

Notice Period:

Current Location: