BUSINESS INTRODUCTION
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
JOB TITLE
End User Support Senior Specialist | MAF Global Solutions | Global Solutions UAE
ROLE SUMMARY
The Senior End User Support Specialist provides high-quality, customer-focused IT support for employees across the organization. This role is responsible for resolving technical issues, supporting endpoint devices, and ensuring a seamless user experience for desktop, laptop, mobile, and collaboration tools. Acting as a key touchpoint for users, the specialist ensures incidents and service requests are resolved efficiently and in alignment with IT service standards.
ROLE PROFILE
- Lead and Manage the VIP incident and requests.
- Install, configure, and maintain computer hardware, software, networks, printers, and scanners for both end users and senior management.
- Provide 1st and 2nd line support for hardware, software, operating systems, printers, mobile devices, and collaboration platforms (e.g., Microsoft Teams, Zoom).
- Troubleshoot and resolve incidents and requests via phone, chat, email, remote tools, and desk-side visits.
- Proactively monitor and maintain the health of computer systems and networks, identifying potential issues and ensuring continuous system uptime and reliability.
- Strong understanding of computer systems, network protocols, infrastructure hardware, and software technologies.
- Act as the point of escalation for unresolved or complex technical issues, ensuring that senior management's needs are prioritized and resolved ASAP.
- Lead and mentor other support engineers, providing guidance on complex technical issues, best practices.
REQUIREMENTS
- Bachelor's degree in computer science/ computer information system
- Handling of VIP employees
- Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified: Azure Fundamentals.
- Apple Certified Support Professional (ACSP) for supporting macOS and Apple devices.
- Proficiency in supporting enterprise-level applications, including Microsoft 365 and other business-critical
WHAT WE OFFER
- At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
