Engagement Lead

Role Description The Engagement Lead is a full-time, on-site role based in Abu Dhabi Emirate, United Arab Emirates. This role is responsible for building strong relationships with students, families, and community partners to increase participation in Mind Base Education programs. Day-to-day tasks include coordinating engagement activities, organizing workshops or events, gathering feedback from learners, and ensuring clear, timely communication about available resources and support. The Engagement Lead will collaborate with educators and staff to identify learner needs, support outreach initiatives, and help create a welcoming, inclusive environment that encourages ongoing participation. The role also involves tracking engagement metrics and preparing brief reports to inform continuous improvement efforts.

Key Responsibilities

1. Engagement Execution & Operations

• Execute student and school engagement plans
• Coordinate workshops, online sessions, and school visits
• Manage logistics, schedules, and communications
• Support onboarding activities during pilot and scale-up phases

2. Relationship Support & Communication

• Serve as secondary point of contact for schools and partners
• Respond to queries, requests, and issues in a timely manner
• Escalate complex issues to the Partnership Manager or PMO
• Maintain positive, professional relationships with stakeholders

3. Tracking, Reporting & Feedback

• Track engagement metrics such as:
• Attendance
• Course participation
• Drop-off rates
• Collect feedback from students and schools
• Share insights with Content, LMS, and PMO teams
• Support continuous improvement initiatives

4. Coordination & Support

• Support marketing campaigns and activations
• Coordinate with Admin & Reporting Executive for accurate data capture
• Maintain engagement calendars, trackers, and logs

Education & Experience Requirements

Education

• Bachelor's degree in:
• Education
• Business
• Communications
• Social Sciences
• Public Relations
• Additional certifications in project coordination or education programs are a plus

Experience

• 3–6 years of experience in:
• Program coordination
• Engagement or outreach roles
• Education or youth programs
• Experience working with schools or student groups is strongly preferred

Skills & Competencies

• Strong organizational and coordination skills
• Excellent interpersonal and communication skills
• Attention to detail and follow-through
• Ability to manage multiple priorities
• Comfortable working with students and educators