Job Description

Role Description :The Engagement Lead is responsible for day-to-day execution of engagement initiatives, ensuring students, schools, and partners remain active, supported, and engaged throughout the program lifecycle.

This role is highly execution-focused and ensures that plans turn into measurable participation, completion, and retention.

Key Responsibilities

Engagement Execution & Operations

• Execute student and school engagement plans

• Coordinate workshops, online sessions, and school visits

• Manage logistics, schedules, and communications

• Support onboarding activities during pilot and scale-up phases

Relationship Support & Communication

• Serve as secondary point of contact for schools and partners

• Respond to queries, requests, and issues in a timely manner

• Escalate complex issues to the Outreach & Partnership Director

• Maintain positive, professional relationships with stakeholders

Tracking , Reporting & Feedback

• Track engagement metrics such as: attendance, course participation, drop-off rates

• Collect feedback from students and schools

• Share insights with Content, LMS, and PMO teams

• Support continuous improvement initiatives

Coordination & Support

• Support marketing campaigns and activations

• Coordinate with Admin & Reporting Executive for accurate data capture

• Maintain engagement calendars, trackers, and logs

Education & Experience Requirements:

Education

• Bachelor's degree in: Education or related field

• Additional certifications in project coordination or education technology programs are a plus

Experience

• 6–8 years of experience in: program coordination, engagement or outreach roles, education or youth programs

• Experience working with schools or student groups is strongly prefer

Skills & Competencies

• Strong organizational and coordination skills

• Excellent interpersonal and communication skills

• Training and capacity-building capabilities, with the ability to plan, support, and implement engagement models and communicate them clearly to schools

• Strong relationship-building skills with a sense of ownership over school support outcomes

• Skilled in building trackers and reporting systems that enable differentiated support to schools based on KPIs and defined criteria

• Attention to detail and strong follow-through

• Ability to manage multiple priorities

• Comfortable working with students and educators