General Description
This role is responsible for providing a wide range of engineering and support tasks as an Engineer – Technical Support. It requires solid technical knowledge of the company's systems, products, and operational procedures. The role will plan technical service activities, coordinate issue resolutions, and deliver prompt, high-quality technical assistance to internal teams, clients, and field operations.
Key Responsibilities
- Provide technical support to clients, project teams, and field engineers in resolving technical submissions
- Maintain comprehensive technical documentation, product data sheets, and troubleshooting guides.
- Operate diagnostic and monitoring tools to identify and resolve technical issues efficiently.
- Handle customer inquiries and complaints, ensuring timely follow-up and resolution.
- Support project execution through technical clarifications, testing coordination, and commissioning assistance.
- Establish communication with vendors and suppliers for product specifications and technical submittals.
- Deliver reports on system performance, fault trends, and service activities.
- Collaborate with engineering, sales, and service departments to ensure technical consistency across all projects.
- Maintain up to date CRM information.
- Conduct any other tasks or projects assigned by the direct line manager.
Qualification Requirements
- Bachelor's degree in Civil Engineering or Geology.
- Certified in AutoCAD, PLC, or Control Systems is an advantage.
- Proven experience of 3–5 years (UAE), among which at least 3 years as a Technical Support Engineer in dewatering/construction/geotechnical projects.
- Working knowledge of technical drawings, control systems, instrumentation, and troubleshooting techniques.
- Basic skills in Microsoft Office, ERP systems, and diagnostic software tools.
- Valid driving license preferred.
- Strong computer proficiency and ability to deliver clear and structured technical reports.
- Excellent problem-solving and analytical skills.
- Ability to work effectively within a multidisciplinary team and meet tight deadlines.
- Strong verbal and written communication skills in English.
- Ability to work independently, prioritize multiple tasks, and deliver consistent results.
