English Account B1+ ( Handling Emails & Outbound )

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) provider in the Middle and Far East, focused on delivering high-value, customized services that address each client's unique business needs. The company emphasizes a consultative approach, helping partners concentrate on their core operations while ETISAL manages customer-facing processes. With global coverage and strong cultural awareness, ETISAL applies industry best practices and advanced technologies across diverse sectors. The organization is committed to transparency, flexibility, integrity, and continuous improvement in its management and operations. ETISAL International consistently strives to exceed client expectations while valuing human capital and service quality.
Role Description The English Account B1+ (Handling Emails & Outbound) role is a full-time, on-site position based in Cairo, Egypt. The role involves handling outbound calls and managing email communication with English-speaking customers, ensuring clear, accurate, and professional responses. Daily tasks include responding to customer inquiries, providing information about services, documenting interactions in company systems, and following up on pending requests. The role also includes adhering to communication guidelines, meeting performance targets, and collaborating with team members and supervisors to resolve issues and improve customer satisfaction. The successful candidate will maintain high service quality standards while representing ETISAL International's values in every interaction.
Qualifications

• Candidates should possess strong English communication skills, including clear speaking, active listening, and effective written communication.
• Candidates should possess customer service skills, with the ability to handle inquiries, address concerns, and maintain a professional and empathetic tone.
• Candidates should possess training or coaching capabilities, with the ability to learn new processes quickly and support knowledge sharing within the team.
• Candidates should possess basic translation or language support skills to ensure accurate understanding and communication when needed.
• Relevant qualifications include a minimum B1+ English level, proficiency in email handling and call center systems, strong problem-solving abilities, and attention to detail.
• Additional beneficial qualifications include prior experience in BPO or contact centers, familiarity with CRM tools, shift flexibility, and a commitment to continuous learning and performance improvement.