English Account | Back Office & Customer Service Representative

Company Description Innovative Work Solutions is a leading provider of professional outsourcing services, helping businesses scale with smart, flexible, and dedicated solutions. The company specializes in delivering seamless customer experiences for clients across diverse industries. With a strong focus on innovation, its visionary team leverages cutting-edge technology and a client-centric approach to deliver high-quality call center services. Innovative Work Solutions emphasizes flexibility, professionalism, and excellence, supporting client success on a global level.
Role Description The English Account | Back Office & Customer Service Representative is a full-time, on-site role based in Cairo. This role involves handling inbound and outbound customer interactions in English, responding to inquiries, resolving issues, and ensuring a positive customer experience. Daily tasks include managing customer accounts, updating records, processing requests, and coordinating with internal teams to follow up on pending cases. The representative will also support back-office operations such as data entry, documentation, and reporting, while adhering to company policies and performance standards. In addition, the role may include guiding customers through processes, clarifying information, and escalating complex cases when necessary.
Qualifications

• Strong English communication skills, including clear verbal and written interaction with customers.
• Customer Service skills, with proven ability to handle inquiries, complaints, and issue resolution professionally.
• English Teaching or Training experience that supports explaining procedures, policies, or products to customers and team members.
• Translation abilities to accurately interpret and convey information in English when required.
• Detail-oriented, with solid back-office skills in data entry, documentation, and account maintenance.
• Ability to work on-site in Cairo and adapt to structured shifts in a fast-paced environment.
• Good problem-solving skills, with a customer-focused mindset and resilience under pressure.
• Basic computer proficiency and familiarity with CRM or call center systems is preferred.
• Previous experience in call centers, outsourcing, or customer support roles is an advantage.