Company Description
Aura Communication, established in 2012 in Cairo, Egypt, is a customer experience leader with a workforce of over 800 employees. We offer a wide range of Business Process Outsourcing (BPO) services, including call center operations, inbound and outbound support, and back-office solutions. Our expertise lies in delivering high-quality, tailored customer support solutions focusing on inbound care, sales, marketing, and technical assistance. Our commitment is to provide flexible and exceptional services to meet the unique needs of our clients.
Role Description
This is a full-time hybrid role for an English Account Customer Service Representative based in Cairo, Egypt, with the opportunity to work remotely part-time. The responsibilities include addressing customer inquiries, resolving issues, ensuring customer satisfaction, and maintaining a professional and friendly demeanor during interactions. The role involves supporting customers across various communication channels, efficiently managing accounts, and building strong client relationships.
Qualifications
- Experience in Customer Service, including Customer Satisfaction and delivering exceptional support
- Proficiency in Communication and interpersonal skills to effectively interact with customers and team members
- Knowledge of Customer Service Representative duties and Account Management principles
- Strong problem-solving abilities and attention to detail
- Fluency in English is a Must
- Previous customer service experience is preferred
Job Details
- It's hybrid module
- WFH Flexibility
- Transportation provided
- Paid Training Program
- No overnight shifts
- Equipment provided
- Social and Medical Insurance
- Salary and Kpis up to 18k
