English Back office / Voice and Non Voice account

IDS was founded to provide a cost-effective and practical approach to Records Management and archiving, addressing the limitations of existing solutions. With expertise in records and data management, IDS empowers organizations to take control of the information they create, process, and preserve. By transforming documentswhether paper, email, or electronic filesinto valuable digital assets, IDS supports seamless digital workflows. In an evolving business landscape where employees work from anywhere, IDS ensures connectivity and efficiency.

This is a full-time, on-site role based in Cairo, Egypt, for a Back Office / Voice and Non-Voice Account (English Speakers) position. The role involves managing back-office operations, supporting administrative tasks, providing exceptional customer service, and handling voice and non-voice interactions. Daily responsibilities may include addressing customer inquiries, processing financial and sales-related data, and ensuring seamless communication within the organization.

• Proficiency in Back Office Operations, ensuring accuracy and efficiency in administrative workflows
• Strong Communication and Customer Service skills to handle customer interactions effectively
• Basic knowledge of Finance and Sales processes to assist with operational support
• Good command of English, both written and verbal
• Strong organizational skills and attention to detail
• Ability to work in a team-oriented, on-site environment
• Previous experience in similar roles is a plus