English Call Center Agent (B1+)

Company Description

TP is a leading global digital business services company dedicated to supporting communities, top-tier clients, and environmental sustainability. With its extensive global reach and strong local presence, TP ensures impactful solutions for its partners. The company delivers advanced, digitally-driven services to streamline operations for the world's leading brands, ensuring efficiency and meaningful outcomes.

Role Description

This is a full-time, on-site role located in One Kattamiya for a Call Center Representative. The Call Center Representative will handle customer inquiries, provide exceptional support, and address issues to ensure customer satisfaction. Day-to-day tasks include responding to customer calls, resolving concerns, collaborating with team members, and documenting customer interactions effectively.

Qualifications

• Proficiency in Customer Service, Customer Support, and Customer Satisfaction
• Strong Interpersonal Skills and the ability to build rapport with customers
• Basic to advanced Computer Literacy and proficiency in using various software tools
• Excellent communication and problem-solving abilities
• Ability to work efficiently in an on-site, team-oriented environment
• Previous experience in customer service roles is an advantage
• High school diploma or equivalent required
• B1+ English level is a must
• Rotational Shifts
• Attractive Salary
• Ability to start immediately