English Call center C1

Company Description

RAYA Customer Experience (RAYA CX) is a next-generation BPO leader providing customer experience management solutions to clients across diverse industries. Since 2001, RAYA CX has been the trusted partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Operating from competitive, skilled labor markets, RAYA CX offers integrated outsourcing solutions supported by advanced technology, innovative strategies, and a commitment to continuous improvement and innovation.

Role Description

This is a full-time, on-site role for an English Call Center agent based in Qesm El Maadi. The role involves handling customer inquiries efficiently in English, providing exceptional customer service, offering solutions, and maintaining a high standard of communication. The agent may also assist in translating information as needed and ensure customer needs are met with professionalism and care.

Qualifications

• Proficient in English with exceptional communication skills, both written and verbal
• Experience in Customer Service, including addressing customer needs and resolving issues promptly
• Skills in English Teaching, Training, or mentoring to assist with customer engagement
• Translation skills for accurately conveying information when required
• Ability to multitask, stay organized, and work effectively in a fast-paced environment
• A positive attitude, empathy, and a customer-first mindset
• Previous experience in a call center environment or similar role is a plus
• A high school diploma or equivalent; additional certifications in related fields are preferred