English customer care specialist (Fluency and Grad is a must)

Company Description Teleperformance is a French multinational company and a global leader in outsourced customer experience management, operating in more than 80 countries. In Egypt, Teleperformance has been present since 2007 and now runs seven sites across New Cairo, Mohandessin, Kattamya, Alexandria, and Tanta. The company manages over 45 projects serving international markets such as Canada, the US, the UK, the Middle East, and Egypt in more than 25 languages. These projects support diverse industries including travel and tourism, consumer electronics, telecommunications, and other service sectors. Team members join a multicultural, fast-paced environment with opportunities to work on global accounts and grow professionally.
Role Description The English Customer Care Specialist is a full-time, on-site role based in Cairo, Egypt. This role focuses on delivering high-quality customer service in English, handling inbound and outbound interactions via phone, email, chat, or social media. Day-to-day tasks include responding to customer inquiries, resolving issues efficiently, providing accurate information about products and services, and ensuring a positive customer experience. The specialist will document interactions in the system, follow established procedures and guidelines, and escalate complex cases when needed. Collaboration with team leaders and colleagues to meet performance targets, maintain service level agreements, and contribute to continuous process improvement is expected. Fluency in spoken and written English and completion of undergraduate studies (graduate status) are required.
Qualifications

• Candidates should possess strong customer service and customer support skills, with a focus on maintaining high customer satisfaction.
• Candidates should possess effective communication skills, including clear spoken and written English and active listening abilities.
• Candidates should possess analytical skills to understand customer issues, identify root causes, and apply appropriate solutions.
• Candidates should be comfortable working in a fast-paced contact center environment and managing high call or interaction volumes.
• Fluency in English (spoken and written) and a completed undergraduate degree are mandatory.
• Ability to work on-site in Cairo, Egypt, with flexibility for rotating shifts, weekends, or holidays as required.
• Basic computer literacy, including typing skills and familiarity with CRM or ticketing systems, is beneficial.
• Previous experience in customer care, contact centers, or related service roles is an advantage but not strictly required.