Company Description Raya CX is a next-generation BPO and customer experience management provider serving clients across a wide range of industries. Since 2001, the company has been a preferred partner for customer service, technical support, and global services to Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Raya CX delivers services from competitive, highly skilled labor markets, ensuring reliable and high-quality support. Its integrated outsourcing solutions are powered by advanced technology, robust operational strategies, and a culture of continuous improvement and innovation. Team members join a dynamic environment focused on excellence, growth, and client satisfaction.
Role Description The English (C1) Customer Service role is a full-time, on-site position based in Qesm 1st 6 October. The role involves handling incoming customer inquiries in English, providing clear and accurate information, and resolving issues in a timely and professional manner. Day-to-day tasks include responding to calls, chats, or emails, documenting interactions, and following up on pending cases to ensure closure and customer satisfaction. Team members are expected to adhere to service quality standards, use provided tools and systems efficiently, and escalate complex issues when needed. The role also includes collaborating with colleagues and supervisors, participating in ongoing training, and contributing to process improvements.
Qualifications
- Strong English communication skills at C1 level, with the ability to listen actively, explain information clearly, and adapt style to different customers.
- Customer service and training skills, including handling inquiries, managing complaints, and supporting knowledge transfer or coaching when required.
- English teaching and translation capabilities that support accurate understanding of customer needs and clear articulation of solutions.
- Ability to work on-site in Qesm 1st 6 October on a full-time basis, with flexibility to work in shifts if required.
- Good problem-solving skills, attention to detail, and the ability to follow structured processes and guidelines.
- Comfort using computer systems, CRM tools, and communication platforms; willingness to learn new technologies.
- Previous experience in customer service, contact centers, or BPO environments is an advantage.
- High level of professionalism, respect for diversity, and commitment to delivering a positive customer experience.
