English Customer Service Rep ( C1 )

Company Description:

Innovative Work Solutions is a leading provider of professional outsourcing services, dedicated to empowering businesses with smart, flexible, and scalable solutions. We specialize in delivering seamless customer experiences across diverse industries, supported by a visionary team and cutting-edge technology. Our client-centric approach and commitment to innovation make us the trusted partner for organizations seeking unparalleled call center and customer engagement services. At Innovative Work Solutions, we redefine flexibility, professionalism, and excellence in every interactiondriving success for our clients worldwide.

Role Description

We are seeking a Customer Service Representative (C1) to join our team in a full-time, on-site position based in Cairo, Egypt. In this role, you will manage customer inquiries, provide accurate information and timely support, and ensure a positive customer experience. You will serve as a key liaison between the company and its clients, maintaining a high standard of professionalism in every interaction. This role is ideal for individuals who thrive in dynamic environments and are passionate about delivering exceptional service.

Key Responsibilities

• Handle inbound and outbound customer communications
• Provide accurate information, support, and effective solutions
• Resolve customer issues promptly while ensuring satisfaction
• Maintain detailed and organized records of customer interactions
• Collaborate with internal teams to enhance the overall customer experience
• Uphold company standards of professionalism and service excellence

Qualifications

• Strong skills in Customer Service, Customer Support, and Customer Experience
• Proven ability to maintain and improve customer satisfaction
• Excellent communication and interpersonal abilities
• Strong problem-solving skills with high attention to detail
• Proficiency with customer service software and digital tools
• Ability to perform in a fast-paced, team-oriented environment
• Previous customer service experience is an advantage
• Bachelor's degree or equivalent in a related field is preferred

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Working Conditions:

• Rotational Night Shift 3pm-12am & 4pm - 1am
• Fixed Days off
• Working on-site

benefits:

• Competitive salary
• Rotational Allowance
• Social Insurance
• Medical Insurance
• Carrer Growth with opportunities to proceed