English customer service

Company Description Teleperformance is a global leader in digitally integrated business services, operating in more than 80 countries and employing over 500,000 team members worldwide. Teleperformance Egypt focuses on delivering high-quality customer experience solutions for international clients. The organization is committed to creating meaningful interactions, building strong relationships with customers, and supporting business growth. At Teleperformance Egypt, employees are encouraged to develop their skills, advance their careers, and work in an inclusive, collaborative environment.

Role Description This is a full-time, on-site English Customer Service role based in Cairo. The position involves handling inbound and outbound customer interactions via phone, email, and chat, providing accurate information, and resolving inquiries or issues in a professional manner. Team members will follow established procedures, document interactions in the system, and escalate complex cases when needed. The role also includes meeting performance targets, maintaining high quality and service standards, and contributing to a positive customer experience. Collaboration with supervisors and peers to improve processes and share feedback is an important part of the daily responsibilities.

Qualifications

• Strong English communication skills, both spoken and written, with clear and courteous customer interaction abilities.
• Customer service and problem-solving skills, including active listening, empathy, and the capacity to handle difficult situations calmly.
• Basic computer literacy, including typing skills, familiarity with CRM or call center systems, and ability to navigate multiple applications.
• Time management and organizational skills, with the ability to follow guidelines, work in shifts, and meet performance targets.
• Ability to work effectively in a fast-paced, team-oriented environment and adapt to changing procedures and client requirements.
• Previous customer service or call center experience is an advantage but not mandatory.
• High school diploma or equivalent; additional education in languages, business, or related fields is a plus.