English Customer Support Account ( b2 - c1 )

Company Description

Teleperformance is a French multinational company. We exist in more than 80 countries around the world, and we are the first contact center to open in Egypt in 2007, We have 6 Sites in Egypt, two sites in New Cairo and two sites in Mohandseen and One kattameya. it has more than 45+ Projects operating in countries

Role Description

This is a full-time, on-site role based in Cairo, Egypt. As a Customer Support Representative, you will handle customer inquiries, provide resolutions to issues, and ensure a high level of customer satisfaction. Daily tasks include responding to customer queries via phone or email, troubleshooting technical issues, and maintaining accurate records of customer interactions. You will also collaborate with internal teams to resolve customer concerns effectively and provide an outstanding service experience.

Qualifications

Proficient in Customer Support and dedicated to ensuring Customer Satisfaction

Strong Interpersonal Skills for effective communication and relationship building with customers

Experience with Technical Support and problem-solving for troubleshooting customer issues

Strong Analytical Skills to evaluate and resolve customer concerns efficiently

Fluency in English, both written and verbal

Ability to work collaboratively as part of an on-site team

Prior experience in a customer service role is a plus

BENEFITS:

Salary up to 19k Net (including KPIs) + 195 euro quarter bonus

KPIs collected in Euro equivalent maximize your earning potential

24/7 transportation across Cairo & Giza

Medical Insurance (up to EGP 400,000/year) + **Social Insurance with AXA

Free Gym Access

Exclusive discounts at stores across Egypt

Clear career path after just 6 months

VPN line provided

Overnight allowance: EGP 1,000

Door-to-door transportation for females after 11 PM (for night shifts) max shift for girls 2 AM