English Customer Support Agent - Outbound - Morning Shift

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value outsourcing solutions that address the unique needs of each client and help them concentrate on their core business. With strong emphasis on customer-centric service, cultural understanding, and industry best practices, ETISAL International aims to exceed client expectations. The company leverages advanced technologies, transparent management, and flexible operations while valuing human capital and continuous improvement in quality and service standards.
Role Description The English Customer Support Agent – Outbound – Morning Shift is a full-time, on-site role based in Qesm El Maadi. The agent will make outbound calls to customers, respond to inquiries, provide accurate information, and resolve issues in a professional and timely manner. Day-to-day responsibilities include handling customer interactions in English, identifying needs, offering suitable solutions, and documenting all contact details and outcomes in the system. The role also involves following call scripts and guidelines, escalating complex cases to the appropriate teams, and contributing to overall customer satisfaction and service quality. The agent is expected to work collaboratively with colleagues and supervisors to meet performance targets and uphold ETISAL International's standards of service.
Qualifications

• Strong Customer Support and Customer Service skills, with the ability to handle outbound calls professionally.
• Proven focus on Customer Satisfaction, with a customer-centric mindset and commitment to resolving issues effectively.
• Excellent Communication skills in English, both spoken and written, with clear and polite phone etiquette.
• Basic Troubleshooting skills to identify problems, offer solutions, and know when to escalate complex cases.
• Previous experience in call centers, BPO, or customer-facing roles is preferred.
• Ability to work on-site in Qesm El Maadi during morning shifts and meet defined performance targets.
• Comfort with using computers, CRM systems, and call center software; fast and accurate data entry.