English/Spanish Speaker - B2

Company Description Innovative Work Solutions is a leading provider of professional outsourcing services that helps businesses optimize operations through smart, flexible, and dedicated solutions. The company specializes in delivering seamless customer experiences across a wide range of industries, supported by cutting-edge technology and a client-centric mindset. With a strong track record of excellence and innovation, Innovative Work Solutions is a trusted partner for organizations seeking high-quality call center services. The team is known for redefining flexibility, professionalism, and service quality in every interaction, driving measurable success for clients worldwide.
Role Description The English/Spanish Speaker - B2 role is a full-time, on-site position based in Nasr City. In this role, the team member will handle customer interactions in both English and Spanish, providing accurate information, resolving inquiries, and ensuring a positive customer experience. Daily tasks include responding to calls or messages, translating or clarifying information between languages, and documenting customer interactions in internal systems. The role may also involve supporting training initiatives, following established workflows and quality standards, and collaborating with supervisors and colleagues to improve service delivery.
Qualifications

• Strong communication skills in English and Spanish, with the ability to interact clearly, professionally, and empathetically.
• Customer service capabilities, including managing inquiries, resolving issues, and maintaining a client-focused approach.
• Translation skills to accurately interpret and convey information between English and Spanish, both verbally and in writing.
• Experience or interest in English teaching or training, with the ability to support learning or coaching for colleagues or clients.
• B2 or higher proficiency level in both English and Spanish, validated through testing or certifications when applicable.
• Ability to work on-site in Nasr City on a full-time basis, adhering to schedules and performance targets.
• Comfort with using computer systems, CRM tools, and call center technologies.
• Prior experience in call centers, outsourcing, or customer-facing roles is an advantage.
• Strong problem-solving skills, attention to detail, and willingness to learn and adapt to new processes.