English Speaker( B2- C1 ) Customer Advisor

Company Description Raya Customer Experience (Raya CX) delivers next-generation business process outsourcing and customer experience management for clients across diverse industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from highly competitive and skilled labor markets, offering integrated outsourcing solutions backed by advanced technology and data-driven strategies. Raya CX focuses on continuous improvement and innovation to provide high-quality, efficient, and scalable customer experience solutions. Team members benefit from working in a dynamic environment with international exposure and development opportunities.
Role Description This is a full-time, on-site English Speaker (B2–C1) Customer Advisor role based in Qesm 1st 6 October. The Customer Advisor will handle inbound and outbound customer interactions via phone, email, chat, and other digital channels, providing clear information, guidance, and support. Responsibilities include resolving inquiries and issues, documenting interactions accurately in internal systems, and following established procedures and service-level agreements. The role involves collaborating with team members and supervisors to escalate complex cases when needed, while maintaining a professional and empathetic communication style. The Customer Advisor is expected to meet performance targets, adhere to company policies, and participate in regular training to stay current on products, services, and best practices.
Qualifications

• Strong English communication skills at B2–C1 level (speaking, listening, reading, and writing).
• Customer service and problem-solving abilities, including active listening, conflict resolution, and empathy.
• Computer literacy and ability to work with CRM systems, email platforms, and basic office applications.
• Time management and organizational skills, with the capacity to handle multiple inquiries and tasks efficiently.
• Adaptability to a fast-paced environment and willingness to learn new processes, tools, and client requirements.
• Previous experience in customer support, call centers, or BPO environments is an advantage.
• High school diploma or equivalent required; further education in business, communication, or related fields is a plus.
• Ability to work on-site in Qesm 1st 6 October on rotating shifts, including potential weekends and holidays, as needed.