English Speaker | CS-English

Company Description iQor CXBPO™ is a global leader in intelligent customer experience solutions and a portfolio company of Mill Point Capital. With 45,000 employees across 11 countries, iQor leverages three decades of experience and AI-driven innovation to support brands across the entire customer lifecycle. Through its CXBPO, Growth as a Service, and infinityAiQ pillars, the company delivers scalable solutions that drive customer acquisition, engagement, and retention. iQor emphasizes a people-first culture, data intelligence, and measurable business outcomes. Recognized as a Great Place to Work® and a CX excellence leader, iQor continues to expand its capabilities through strategic acquisitions in sales, marketing, and customer experience.

Role Description

This is a full-time, on-site customer service role based in Cairo, Egypt. This role involves handling inbound and outbound customer interactions in English via phone, chat, email, or other digital channels, ensuring timely and accurate responses. The team member will troubleshoot inquiries, provide product or service information, document interactions in internal systems, and follow defined procedures and quality standards. The role also includes escalating complex issues when necessary, meeting performance targets, and contributing to a positive, collaborative team environment. Training on tools, processes, and client-specific requirements will be provided, with ongoing coaching to support professional growth.

Qualifications

• Strong oral and written communication skills in English, with clear pronunciation, active listening, and professional email/chat etiquette.
• Customer service mindset, including empathy, patience, conflict resolution, and the ability to handle high-volume interactions with composure.
• Basic technical aptitude, including comfort using CRM or contact center tools, multitasking across systems, and following scripted workflows.
• Time management and organizational skills, with the ability to prioritize, meet performance metrics, and work effectively in a structured environment.
• Completion of high school or equivalent; post-secondary education in communications, business, or related fields is an advantage.
• Previous experience in customer service, call centers, or BPO environments is preferred but not mandatory.
• Flexibility to work shifts, weekends, and holidays according to business needs.
• Commitment to a respectful, inclusive workplace and openness to feedback, training, and continuous improvement.
• Fluency in English is a MUST B2/C1 (Native or Bilingual)
• Flexibility with night & overnight shifts is a MUST!