English Speaker - Customer Service

Company Description

Intelcia is a global leader in outsourcing with over 20 years of experience supporting clients by combining talents, technologies, and processes to deliver tailored services. The company operates across multiple regions, including Europe, North Africa, Sub-Saharan Africa, North America, and Latin America, with over 35,000 employees across 85 operational centers. Intelcia specializes in Multichannel CX Solutions, Business Processes, IT Solutions, and Innovative & Consulting Solutions. With the ambition to be among the top 10 global outsourcing players, Intelcia aims to reach 1.5 billion euros in turnover by 2025. The company is committed to meeting international standards and enabling its clients to focus on their core business challenges.

Role Description

This is a full-time, on-site role located in Cairo, Egypt for a Customer Care Professional. The role involves assisting customers by resolving inquiries, ensuring satisfaction through excellent customer support, and delivering high-quality customer service experiences. The Customer Care Professional will also handle requests, address concerns, and communicate effectively to provide tailored solutions for client needs.

Qualifications

• Strong skills in Customer Satisfaction and Customer Service
• Experience in Customer Support and effective Communication skills
• Proficiency in Analytical Skills and problem-solving
• Ability to work efficiently in a customer-focused environment
• Prior experience in customer care or a related field is a plus
• Fluency in English is a MUST B2/C1
• Flexibility with night & overnight shifts is a MUST

Benefits

Highest net salary of 19K NET!

Social & Medical Insurance

Fully Paid Training

Transportation is provided (Door to Door for ladies)

Career development & growth