English Speakers Customer Support Agents

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value-based, customized, and innovative outsourcing solutions that meet the unique needs of each client. With strong global coverage and an understanding of diverse cultures, ETISAL International applies industry best practices and advanced technologies to enhance customer experiences. The company emphasizes transparency, flexibility, integrity, and a passion for service, consistently striving to exceed client expectations. ETISAL International also values human capital, fostering a culture of quality, continuous improvement, and professional growth.

Role Description This is a full-time, on-site role for Customer Support Agents (English Speakers), based in Cairo. Customer Support Agents handle incoming inquiries via phone, email, or chat, providing clear and professional responses in English. They assist customers with product and service information, resolve issues, and escalate complex cases when necessary. Agents accurately document interactions, follow established procedures, and adhere to service-level agreements and quality standards. The role involves working collaboratively with team members and supervisors, participating in ongoing training, and contributing to a positive, customer-focused environment.

Qualifications

• Strong English communication skills, both verbal and written, with the ability to explain information clearly and professionally.
• Customer service and problem-solving skills, including active listening, empathy, and the ability to handle inquiries and complaints effectively.
• Basic computer literacy and comfort using CRM systems, call center tools, and common office applications.
• Ability to work in a fast-paced environment, manage time effectively, and maintain accuracy under pressure.
• Collaborative mindset with the ability to follow guidance, adapt to feedback, and work as part of a diverse team.
• High level of integrity, reliability, and commitment to delivering quality service and meeting performance targets.
• Previous experience in customer support, call centers, or BPO environments is an advantage.
• High school diploma or equivalent required; post-secondary education in business, communications, or related fields is a plus.