English Support Agents (Morning Shifts)

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) provider in the Middle and Far East, with a strong focus on customer-centric services. The company delivers high value, customized, and innovative outsourcing solutions that support clients in focusing on their core business. ETISAL International emphasizes global coverage, cultural understanding, and the application of industry best practices across multiple sectors. The organization is committed to transparency, flexibility, integrity, and a passion for service, continuously enhancing its management and operational standards. Its teams work to exceed client expectations while valuing human capital and using state-of-the-art technologies.

Role Description This full-time, on-site English Customer Support Agent role is based in Cairo. The agent will handle incoming customer inquiries via phone, email, and chat, providing accurate information, guidance, and issue resolution in English. Daily responsibilities include documenting interactions in the customer support system, following established procedures, and escalating complex cases when needed. The role involves working morning shifts, maintaining high service quality, meeting performance targets, and adhering to company policies and service level agreements. Collaboration with team members and supervisors to share feedback, suggest improvements, and support continuous service enhancement is also expected.

Qualifications

• Strong English communication skills (spoken and written), with clear, professional, and customer-focused interaction abilities Fluent

Previous

• Experience in Customer Service Field
• Basic computer literacy, including proficiency with email, web-based applications, and data entry in customer relationship management (CRM) or ticketing systems.
• Time management and organizational skills to handle multiple inquiries, prioritize tasks, and meet performance and quality targets.
• Ability to work on-site in Cairo during morning shifts, with flexibility to follow scheduled working hours and comply with attendance requirements.
• Graduates/ Gap Year/ Drop Out are welcome to apply.

Hybrid Opportunity After 3 Months.