Objective :
Manage our presence across various platforms. The ideal candidate should have proven experience in creating engaging content, designing visuals using tools like Canva and Photoshop, and understanding audience behavior to drive engagement and growth.
Duties & Responsibilities:
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
- Guide the customer to the best practice of using our software to fit their business needs and requirements.
- Answer our customer's questions via our call center and resolve their issues via phone, email, or chat.
- Handling complaints.
- Hold online meetings with the clients to demonstrate/explain the product's technicalities or to solve critical problems.
- Testing the system and reporting if there are any bugs.
Qualifications:
- Bachelor's Degree in Business Administration or a related field.
- Must be flexible with the rotational shifts concept.
- (1-3) years of experience as a Technical Support is a must.
- Having a good background in accounting is a huge PLUS.
- Fluent English speaker (C1) is a MUST.
- Excellent communication skills (verbal & written).
- Excellent customer handling skills.
Competencies &Skills
- Leadership & Mentorship
- Strategic Account Management
- Communication & Collaboration
- Analytical Thinking & Decision-Making
- Time Management & Prioritization
- Integrity & Accountability
Onsite – Smart Village
Competitive USD Salary
Flexible working hours
Development programs
GYM membership discount.
Medical insurance 
