EOC Team Lead

Responsibilities

• Lead EOC operations and coordinate 24x7 IT infrastructure monitoring.
• Manage technical teams, resource allocation, schedules, and team development.
• Lead major and critical incident and problem resolution.
• Coordinate Server, Network, Client Platform, Security, and Infrastructure teams during major incidents.
• Monitor alerts and coordinate escalation, disaster recovery, service restoration, and maintenance activities.
• Perform root-cause analysis and ensure corrective actions are implemented.
• Coordinate planned changes, maintenance, testing, and operational activities.
• Maintain operational procedures, documentation, and service records.
• Coordinate with technical teams, service management, and vendors.
• Participate in on-call support for critical incidents when required.

Requirements

• BSc. degree in Computer Science, IT, or related field.
• 5+ years of experience in IT Operations / EOC / Infrastructure Operations.
• Proven experience leading technical teams.
• Experience with Servers, Networking, and Client Platforms.
• Strong understanding of IT Service Management / ITIL practices.
• Experience with 24x7 infrastructure monitoring and operations.
• Strong incident management, troubleshooting, and Root Cause Analysis skills.
• Ability to manage multiple technologies and teams in a high-pressure environment.
• Strong communication and coordination skills.
• Willingness to work onsite in Riyadh or offshore, depending on project requirements.