Job Summary
The ERP, Business Systems & Digital Platform Manager is responsible for overseeing enterprise systems, business process optimization, digital transformation initiatives, and corporate web platforms across a multi-entity professional training organization. The role combines ERP administration, website management, business operations, system integrations, data governance, reporting, and process automation to ensure efficient delivery of training services and an enhanced digital customer experience.
Key Responsibilities
ERP & Business Systems Management
- Administer and optimize ERP systems supporting registrations, invoicing, finance, training operations, and reporting.
- Analyze business requirements and implement system enhancements to improve operational efficiency.
- Provide technical and functional support to users across multiple departments.
- Develop workflows, controls, and automation solutions to streamline daily operations.
Digital Transformation & System Integration
- Lead digital transformation initiatives across the organization.
- Manage ERP integration projects with third-party platforms and service providers.
- Gather business requirements, coordinate testing, and support implementation of new technologies.
- Act as the liaison between management, users, developers, and external vendors.
Website & Digital Platform Administration (Webmaster)
- Manage and maintain corporate websites across multiple brands and business entities.
- Coordinate website content updates, course publishing, landing pages, and digital marketing support.
- Ensure website performance, usability, mobile responsiveness, and content accuracy.
- Support SEO optimization initiatives to improve search visibility and lead generation.
- Monitor website functionality, troubleshoot issues, and coordinate with developers for enhancements.
- Manage web forms, course registration workflows, and integrations between websites and business systems.
- Ensure website security, data integrity, and compliance with company standards.
Training Operations & Business Administration
- Support course scheduling, instructor assignments, venue coordination, and certification processes.
- Maintain accuracy of operational data across training programs and international locations.
- Coordinate with sales, operations, administration, and finance teams to ensure smooth service delivery.
Data Management & Reporting
- Develop dashboards, management reports, and business intelligence tools.
- Analyze operational and financial data to support strategic decision-making.
- Maintain data quality standards and reporting accuracy across business systems.
Compliance & Financial Process Support
- Support VAT, invoicing, auditing, and financial compliance requirements.
- Implement system controls to enhance transparency and audit readiness.
- Assist in process standardization and regulatory compliance initiatives.
Vendor & Stakeholder Management
- Manage relationships with software vendors, website developers, and technology partners.
- Coordinate project timelines, issue resolution, testing, and implementation activities.
- Provide recommendations for technology investments and business system improvements.
Key Skills
- ERP Administration & Business Systems Management
- Website Administration & CMS Management
- Webmaster & Digital Platform Management
- SEO & Website Optimization
- Business Process Analysis
- System Integration & Automation
- Data Analytics & Reporting
- Project & Vendor Management
- Training Operations Management
- Advanced Microsoft Excel
- Digital Transformation Strategy
- Financial Process & Compliance Support
- Working knowledge of HTML for simple edits and content adjustments
- Strong attention to detail with excellent organisational skills
- Ability to manage multiple updates and priorities efficiently
- Good communication skills and the ability to work collaboratively with internal teams
