12 months Renewable contract for 2 years project
Role Summary
We are seeking an experienced ERP Implementation Manager to lead and govern the delivery of enterprise application implementations executed by external vendors and system integrators. This role represents the client-side owner, ensuring that vendors deliver according to agreed scope, quality standards, timelines, and budget.
The ideal candidate will have strong experience managing ERP implementations from the client side, with a proven ability to govern vendors, control risk, and assure delivery quality across complex, large-scale programs.
Key Responsibilities
Project Ownership & Governance
- Act as the primary point of accountability for end-to-end delivery of enterprise application projects.
- Establish and manage project governance structures, including steering committees, status reporting, and escalation forums.
- Ensure alignment between business objectives, project scope, and vendor delivery.
Vendor & Partner Management
- Manage and govern external system integrators and vendors (e.g., SAP, Oracle, Microsoft Dynamics partners).
- Ensure vendor deliverables comply with contractual commitments, SLAs, scope, and quality standards.
- Constructively challenge vendors and enforce accountability where required.
Risk, Issue & Dependency Management
- Identify, assess, and proactively mitigate project risks.
- Manage critical issues, dependencies, and cross-stream impacts.
- Ensure timely escalation, decision-making, and resolution.
Quality Assurance & Controls
- Oversee quality assurance across all project phases.
- Review and approve key deliverables, including:
- Functional and technical design documents
- Configuration and solution designs
- Test strategies, plans, and results
- Monitor System Integration Testing (SIT) and User Acceptance Testing (UAT) readiness and execution.
Planning, Budget & Change Control
- Manage project plans, milestones, and schedules.
- Track budget and vendor financial performance against plan.
- Ensure strong change control and scope management processes are followed.
Stakeholder & Business Alignment
- Coordinate with internal stakeholders across business, IT, and leadership teams.
- Ensure organizational readiness for deployment and adoption.
- Provide clear, concise executive reporting and status updates.
Deployment & Transition
- Oversee:
- Data migration strategy and execution (delivered by vendor)
- System integration points
- Cutover planning and go-live readiness
- Ensure smooth transition to post–go-live support and vendor handover.
Required Experience & Skills
- 8–12+ years of IT experience, with significant client-side project management exposure.
- Proven experience managing ERP implementations delivered by external vendors (SAP, Oracle, Microsoft Dynamics, etc.).
- Strong expertise in:
- Vendor management and governance
- Contract and SLA management
- Risk and issue management
- Quality assurance and controls
- Project governance and reporting
- Solid understanding of ERP implementation lifecycles and methodologies.
- Excellent stakeholder management skills, including engagement with senior leadership.
- Ability to operate under pressure and make informed decisions.
Preferred Qualifications
- Project management certifications
- Experience supporting large-scale or multi-entity transformation programs
- Exposure to cloud ERP platforms such as:
- SAP S/4HANA
- Oracle Cloud ERP
- Microsoft Dynamics 365
- Understanding of commercial models, contracts, and vendor SLAs.
