Company Description The SEKEM Group, founded in 1977, is a leading producer, processor, and marketer of organic and biodynamic groceries, dried foods, textiles, and natural pharmaceuticals in Egypt, the Arab region, and international markets. Organized as a holding company with multiple firms and a strong NGO branch, SEKEM integrates economic activity with social and cultural development. Through entities such as the Society for Cultural Development in Egypt and the Egyptian BioDynamic Association, the group supports education, vocational training, healthcare, and scientific initiatives. More than 800 farms across Egypt, Sudan, and Uganda cultivate over 6,500 acres of land ecologically, contributing to SEKEM's leadership in herbal teas and sustainable agriculture. Headquartered in Cairo and employing over 2,000 people, SEKEM offers a purpose-driven work environment focused on human and environmental development.
Role Description The ERP NEXT Technical Support role is a full-time, on-site position based in Az Zaqāzīq. The role involves providing technical support for ERPNext users, including troubleshooting system issues, handling service tickets, and resolving user queries in a timely manner. The team member will configure and maintain ERPNext modules, assist in implementing new features, and support data integrity through routine checks and documented procedures. Daily responsibilities include collaborating with business and finance teams to understand process requirements, testing system changes, and preparing clear user guides and training materials. The role also requires coordination with IT and other stakeholders to ensure system performance, security, and continuous improvement of ERPNext usage across the group.
Qualifications
- Candidates should possess strong Analytical Skills and the ability to diagnose and resolve ERP-related technical issues.
- Candidates should possess Planning skills to prioritize support requests, schedule system updates, and manage implementation timelines.
- Candidates should possess effective Communication and Customer Service skills to interact with users, explain technical concepts clearly, and provide professional support.
- Candidates should possess a solid understanding of Finance processes to support ERPNext financial and accounting modules.
- Relevant experience in ERPNext (or similar ERP systems), including configuration, maintenance, and user support, is highly beneficial.
- A degree or diploma in Information Technology, Computer Science, Business Information Systems, or a related field is preferred.
- Knowledge of databases, basic scripting or programming, and system integration concepts is an advantage.
- Ability to work collaboratively with cross-functional teams, manage multiple tasks, and maintain accurate documentation is important.
