ERP Technical Support Specialist

Company Description

Proactivesoft is a CMMI-SVC L2 Company located in Smart Village, Abu Rawash, Giza, Egypt, providing high-quality software solutions across various market sectors. As a leader in industry standards, Proactivesoft focuses on enabling enterprises to centralize business data, increase productivity, and enhance efficiency. Dedicated to customer success, Proactivesoft offers ongoing support and industry-leading software solutions.

Role Description

We are seeking a skilled ERP Technical Support Specialist to join our team. The ideal candidate will have experience with ERP systems, a strong technical background, and excellent problem-solving skills. You will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring the smooth operation of our ERP systems.

• Provide technical support for ERP systems, including troubleshooting and resolving issues.
• Assist clients with system setup, configuration, and training.
• Monitor system performance and implement improvements as needed.
• Collaborate with internal teams to identify and resolve system issues.
• Document and track issues, solutions, and client interactions.
• Stay up-to-date with the latest ERP technologies and industry trends.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical Skills and Customer Support experience
• Ability to prioritize customer satisfaction
• Excellent problem-solving and communication skills
• Experience in ERP systems support is a plus
• Bachelor's degree in Computer Science or related field

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and innovative environment.
• Professional development and growth opportunities.
• A collaborative and inclusive workplace culture.