ESM ServiceNow DevOps Engineer II

Role: DevOps Engineer

Industry Type: Insurance

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: DevOps

About the Role

In this role, you will closely collaborate with product owners, business analysts, and solution architects to develop advanced solutions. Your ability to understand the broader organizational context will be essential as you contribute to building complex workflows and business processes.

You will be responsible for leading the development of complex workflows, business processes, and applications, ensuring high-quality deliverables, and mentoring junior developers. You will also contribute to building integrations with external systems and manage the operational aspects of development.

Key Responsibilities

Development and Implementation

• Build comprehensive knowledge and maintain a strong understanding of various applications within the squad to ensure effective development.
• Lead the development of complex workflows, business processes, and applications, delivering entire epics independently while adhering to established guardrails and best practices.
• Ensure operational issues are addressed in a timely manner through good troubleshooting skills.
• Build integrations with external systems using SOAP/REST protocols and handle data transformation as required.
• Effectively manage operational aspects of development to ensure smooth execution.

Quality Assurance

• Mentor junior developers by reviewing their work and performing peer testing to ensure the quality of deliverables.
• Conduct peer reviews to promote best practices and enhance overall team performance.

Self-Organization

• Demonstrate strong self-organization skills, taking ownership of work and deliverables.
• Be willing to learn, up-skill, and have a drive for professional development.
• Show true teamwork, with a flexible and team-based approach to working independently while taking personal accountability.

Essentials

• 5+ years of hands-on ServiceNow development experience.
• Good understanding of OOPs concepts.
• High proficiency in JavaScript with solid experience in building custom applications on ServiceNow.
• Deep expertise in the ServiceNow platform, including security implementation, building scripted REST APIs, HTML/CSS, AJAX, JSON, and AngularJS.
• Ability to generate data models and translate low-level designs into implementation code.
• Experience creating automated tests at the use-case level to build a robust regression suite.
• Strong analytical and troubleshooting skills.
• A DevSecOps mindset: You build it, you run it.

Nice to have

• Proficiency in CMDB, Change management, GRC.
• Understanding of CICD processes.
• Prior experience with object-oriented programming languages.

Educational Qualifications

• Undergraduate degree in any discipline.
• Postgraduate degree is a plus.