ETIC, IT Support Engineer

Line of Service
Internal Firm Services

Industry/Sector
Technology

Specialism
IFS - Information Technology (IT)

Management Level
Associate

Job Description & Summary

Job Responsibilities:

• Install and configure laptops to support the onboarding process of the new employees.
  
• Handle the on-boarding process in terms of delivering IT equipment, collecting relevant documentation, and giving IT induction when required.
  
• Provide IT support for all related issues in domains of hardware (laptops, Printers, smartphones (iPhoneAndroid) and software (Windows 10, Google Suite and in-house applications).
  
• Provide remote or on-site IT support for ETIC staff; 
  
• Perform IT assets management activities in terms of registration, assignment, and recycling of IT assets over the relevant systems.
  
• Provide on site support for meeting rooms and video conferences.
  
• Work with firmwide IT teams to manage local IT operations to ensure the IT systems are operating reliably, and IT requests are being handled through the right channels;
  
• Work with firmwide IT teams to assess technical and operational requirements of business solutions, and implement / test system solutions;
  
• Responsible for the efficient and effective delivery of quality IT service to ETIC staff;
  
  

• 1-2 years of experience in IT Support role;
  
• A self-motivated fast learner, who can demonstrate initiative and adaptability to a dynamic environment;
  
• Ability to work in a team environment with a professional and enthusiastic attitude;
  
• Android, IOS apps experience, Networking/Computer Science background;
  
• CCNA MCSA knowledge is preferable;
  
• ITIL Foundation Certification is a plus;
  
• Good oral and written communication and interpersonal skills;
  
• Proficiency in English;
  
  

• Work style: On-Site
  
• Location: New Cairo - CFC
  

Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Emotional Regulation, Empathy, Enterprise Architecture (EA), Incident Management and Resolution (IMR), Inclusion, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support, IT Troubleshooting, Object-Oriented Programming (OOP), Optimism, Scripting Languages, Security Protocol Analysis + 6 more

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship
Yes

Government Clearance Required
No

Job Posting End Date
September 1, 2026