Line of Service
Advisory
Industry/Sector
Not Applicable
Specialism
Advisory - Other
Management Level
Manager
Job Description & Summary
The ServiceNow Manager is accountable for leading ServiceNow platform strategy, driving delivery excellence, and ensuring alignment with business goals while promoting best practices across all ServiceNow projects.
Responsibilities
- Lead end-to-endServiceNowimplementation and enhancement projects from requirements gathering to deployment.
- Manage and mentor a team ofServiceNowdevelopers and administrators, ensuring skills development and career growth.
- Oversee the design, development, and maintenance of custom applications and modules on theServiceNowplatform.
- Configure and implement workflows, forms, business rules, and client/server scripts using JavaScript.
- Provide architectural guidance and ensure solutions are scalable, secure, and aligned with governance standards.
- Collaborate with business stakeholders and cross-functional teams to translate requirements into technical solutions.
- Drive integration ofServiceNowwith external systems using REST/SOAP APIs.
- Establish and enforce coding standards, code reviews, and quality assurance processes.
- Plan and manageServiceNowupgrade and enhancement cycles.
- Act as the primary point of contact for escalations, risks, and delivery challenges.
Qualifications- 7-10 years of working experience inServiceNowdevelopment and implementation.
- 3+ years in a leadership ormanagerial role overseeingServiceNowprojects and teams.
- ServiceNowCertified System Administrator (CSA) required.
- ServiceNowCertified Application Developer (CAD) required.
- ServiceNowITSM Certification preferred.
- Experience managing multipleServiceNowprojects simultaneously.
Required Skills- Strong leadership, stakeholder management, and project delivery skills.
- Proficient in JavaScript for client-side and server-side scripting within theServiceNowplatform.
- Skilled in building custom applications and workflows across modules.
- Deep understanding of REST and SOAP integrations.
- Experienced in Agile/Scrum methodologies and leading delivery in an iterative environment.
- Proficient in HTML, CSS, XML, SOAP, REST.
- Skilled in using theServiceNowApp Developer tooling.
Preferred Skills- In-depth knowledge ofServiceNowITSM, ITOM, and ITAM modules.
- Experience with Service Catalog, CMDB, and automation workflows.
- Familiarity with low-code/no-code development onServiceNowApp Engine.
- Exposure toServiceNowFlow Designer.
- Understanding of Performance Analytics and IntegrationHub.
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Cloud Administration, Cloud-Based Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Coaching and Feedback, Communication, Creativity, CrowdStrike, Dynatrace APM, Embracing Change, Emotional Regulation, Empathy + 22 more
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship
No
Government Clearance Required
No
Job Posting End Date
