ETIC, Skills & Learning Operations- Graduate Program

Line of Service
Internal Firm Services

Industry/Sector
Technology

Specialism
IFS - Internal Firm Services - Other

Management Level
Intern/Trainee

Job Description & Summary
At PwC ETIC, we are building a future-ready workforce by investing in continuous learning and capability development. As a Grad in the Skills & Learning team, you will play a key role in shaping, executing, and scaling upskilling initiatives for both internal teams and external academic partnerships.

Skills & Learning - Graduate Program is designed for freshers or early career professionals (0-1 years experience) eager to start a career in Operations, Program Coordination, and talent development administration. You will play a key role in ensuring the smooth execution of development programs, technical upskilling tracks and other learning initiatives within ETIC.

Program Duration: 1 year (Paid)

Key Responsibilities:

• Learner Onboarding & Orientation: Support the onboarding process for new cohorts, ensuring learners understand their learning paths, platforms, schedules, and expectations.
  
• Engagement & Retention: Monitor learner engagement, identify early signs of disengagement or risk, and proactively reach out to provide support, encouragement, or escalation.
  
• Program Administration: Handle day-to-day operations for the Skills & Learning initiatives, ensuring timelines, engagement and deliverables are met.
  
• Logistics Coordination: organize sessions schedule, trainings and logistics arrangements.
  
• Communications Management: learners & vendors communications, reminders and follow-ups to ensure engagement and attendance.
  
• Tracking & Reporting: Maintain accurate participant lists, attendance logs, and feedback records; prepare regular status updates for program leads.
  
• Vendor & Partner Support: Coordinate with training providers, external facilitators, and academic partners to manage logistics and program requirements.
  
• Record keeping: Ensure all program documentation is complete and stored in the right systems.
  
• Personalized Learner Support: Act as the first line of support for learner queries related to schedules, access, content, technical issues, or general guidance.
  
  

• 0-1 years of work experience
  
• Proficiency in Microsoft Office Suite (Excel, Outlook, Powerpoint, Word)
  
• Ability to manage multiple tasks with attention to detail.
  
• Excellent written and verbal communication in English
  
• Strong organizational and time management Skills.
  
  

• Hands-on experience in running large-scale learning and upskilling programs.
  
• Exposure to the operational side of skills transformation at ETIC.
  
• Networking opportunities
  
• Potential career progression within PwC ETIC upon program completion
  
  

Required Skills

Optional Skills
360 Feedback, 360 Feedback, Accepting Feedback, Active Listening, Adult Learning Theories, Career Development, Career Training, Coaching Practices, Communication, Conference Speaking, Emotional Regulation, Empathy, Executive Coaching, Facilitate Training Sessions, Facilitative Leadership, Group Facilitation, Inclusion, Instructional Design (ID), Intellectual Curiosity, Leadership Assessments, Leadership Development, Learning Delivery, Optimism, Organizational Behavior, Organizational Psychology + 3 more

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship
No

Government Clearance Required
No

Job Posting End Date