Oversee daily operations of the eTicketing platform, ensuring reliability, efficiency, and scalability.
Lead and develop the eTicketing Operations Team, fostering a high-performance culture focused on service quality and innovation.
Identify and implement improvements in ticketing workflows, customer journeys, and backend operations to enhance speed and accuracy.
Collaborate with internal departments (IT, Customer Service, Finance) and external partners to ensure smooth integration and service delivery.
Track KPIs such as transaction success rate, system uptime, customer satisfaction, and revenue growth. Provide regular reports and insights to leadership.
Ensure all operations comply with legal, financial, and data protection standards, including fraud prevention.
Support the Head of Tourism in expanding digital ticketing capabilities, launching new services, and aligning operations with business goals.
Qualifications:
Education:
Bachelor's degree in Information Technology, Computer Science, or a related discipline.
Familiarity with various operating systems and platforms.
Experience
Minimum 12 years of relevant experience.
Good knowledge in in digital ticketing, operations, or travel technology is preferred.
Excellent leadership and people management skills.
Strong analytical and problem-solving skills.
Willingness to support and mentor junior staff.
Excellent communication and stakeholder management abilities.
Software technical experience is preferred.
Experience with mobile ticketing, QR code systems, and customer journey mapping.
