EXECUTIVE - CUSTOMER SERVICE

1. Serve as the primary point of contact for customers through phone, email and in person interactions.

2. Handle customer inquiries, complaints and requests professionally and promptly.

3. Ensure customer issues are resolved effectively while meeting service level agreements.

4. Coordinate and follow up with the concerned departments addressing the customer queries and SRs within the set KPIs

5. Prepare and Issue NOC's, Ejari Certificates, letters, circulars, memo's, presentations, and emails to customers as required and ensure compliance with set KPIs.

6. Oversee and handle incoming and outgoing communications to customers and government authorities on behalf of other departments of DMC.

7. Maintain accurate customer date and update systems as required.

8. Support customer retention by building positive and long-term relationships.

9. Identify opportunities to improve customer experience and services.

10. Prepare service reports, escalate critical issues to management when necessaryand Conduct customer related surveys.

11. Follow company policies, procedure and customer service standards.

12. Track incoming requests through the CRM system, escalate them to the appropriate department, and ensure timely follow-up.

#LI-MA9