End-to-end Order Fulfillment: Overseeing the order fulfillment operations in six GCC countries for Rituals, ensuring smooth processing and delivery.
Procurement & Vendor Management: Managing the procurement and transportation of packing materials and onboarding new vendors.
Refunds, Cancellations & Invoicing: Handling refunds, cancellations, and invoicing issues, while coordinating with IT and Logistics teams to resolve any order-related errors.
Delivery Status Tracking: Monitoring the delivery status of all orders weekly, identifying delayed or held-up shipments, and coordinating with logistics teams to expedite.
Sales & Inventory Reporting: Analyzing the SOH report for discrepancies, and preparing daily sales reports including WTD, MTD, YTD numbers, total daily orders, AOV, and UPT data.
Website Content Support: Assisting with website content work to ensure it is up to date and aligned with business needs.
Vendor Invoice Management: Uploading vendor invoices for generating POs on time, preventing disruptions in vendor services.
Weekly Replenishments: Managing weekly replenishments for UAE, Kuwait, and Saudi Arabia to avoid stockouts and cancellations, which leads to an increase in sales when stock is reflected in the systems.
Affiliate Invoice Validation: Validating affiliate invoices against received orders before uploading them for payments.
Pre-Sale Stock Analysis: Analyzing stock pre-sale periods to ensure adequate stock levels for sales.
Price File Uploads & Coupon Codes: Uploading price files for UAE to update prices on the website, as well as creating coupon codes.
